PROFESSIONAL SUPPORT & MAINTENANCE
- Personalized WordPress Support*
- Hosting Company Liaison
- Security Monitoring
- Uptime Monitoring
- Theme Revision Tracking
- WordPress Updates
- Plugin Updates
- Framework Updates
- Basic Speed Optimization
- Backup Monitoring
- Spam Filtering and Cleansing
- Ongoing Security Scanning
*PERSONALIZED WORDPRESS SUPPORT
Support requests are answered in the order in which we receive them. Average response times are 1-2 business days. Urgent/emergency requests (other than website downtime out of your control) requiring night or weekend work are not covered and are billed at x2 our hourly rate.
Upgraded Support Retainers: Additional discounted hours are available via a plan upgrade $100/hr in 5 hour increments can be added to the retainer and must be done 1 month in advance. Any overages are invoiced each week and billed at $150 per hour in quarter hour increments. If you wish to limit hours, let us know your maximum and we will stop work and seek approval at that point (not this can create significant delays in delivery times)…. The more plugins, code, and pages present, the more likely things are to break, become insecure, stop receiving support from developers, or conflict with other code present…..
What's Included in The Starter $250/MO Package
- Theme design changes and tweaks
- Troubleshooting of WordPress or plugins
- One-on-one user training
- Content entry or updates
- Plugin investigation and recommendations
- Plugin installation and configuration
- Form creation and styling
- Google Analytics goal set up and tracking
- Newsletter setup and integration
- Website migrations
- SSL setup
- 301 redirect creation
*Starting price ($250) is only recommended for smaller websites with 20 pages or less (not including a blog) and few advanced functions. We will tailor a quote to your needs for larger or more complex websites.
What's NOT INCLUDED in The Starter $250/MO Package
- Server administration
- Programming or Database Work
- Custom App Development or Modifications
- Graphic Design
- Strategy or Consulting beyond WordPress Maintenance
- Marketing
- Content Creation
- Advanced tracking setups
* Software licenses (although we can buy them on your behalf and pass through cost with 15% markup – this also ensures renewals never get missed as we take care of it for you every year)
FREEDOM OF MONTH-TO-MONTH SERVICES
Service Details (commonly asked)
Security Monitoring
Hackers are trolling the web and constantly looking for websites and blogs that are vulnerable. Once found they’ll load malware and malicious code into your website and server, which can reroute traffic and produce warning notices in Google’s organic search. We’ll monitor your website, scan for malware, and use brute force protection to better protect you.